KPI Playbook
A KPI playbook: definition, review cadence, decision use.
A lot gets measured and little gets decided, for want of cadence and stable definitions.
Who it is for
Performance management and operational controlling leads.
Document sections
- 1. Purpose and reader
- 2. Prerequisites
- 3. The operational sequence
- 4. Per-step guidance
- 5. Decision logic — does the status need an action?
- 6. Failure situations
- 7. Outputs
- 8. Quick reference
- 9. Interfaces
- 10. What this playbook is not
What you receive
- KPI-Playbook-EN.docx
- Playbook-KPI-FR.docx
French and English, in a single purchase. The download is the buyer’s to keep.
Price
Launch Offer: 4 500 FCFA | USD 7
Catalogue Price: 9 000 FCFA | USD 15
Amounts independently approved by market.
Licence
A purchase covers only the users it covers. Redistribution, resale, sharing with users it does not cover and public hosting are not permitted. Intellectual property remains with EKO or the applicable rights holders.
Support
One official support channel, with a target response within 2 business days. It covers delivery and access, file recovery, restoring legitimate access, and technical problems with the delivered artefact.
Requirements
Microsoft Word, or any software that reads the .docx format.