Privacy policy

EKO ONLINE BUSINESS LLC operates this shop and this website, including all information, content, features, tools, digital products and related services, in order to provide you, as a customer, with a personalised shopping and learning experience (hereinafter the ‘Services’). EKO INDUSTRIALS, a brand of EKO ONLINE BUSINESS LLC, is a shop powered by Shopify, which enables us to provide you with digital products and services.

This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, purchase or download a digital product, or when you communicate with us by any other means. In the event of any conflict between our General Terms and Conditions of Sale (GTC) and this Privacy Policy, this Privacy Policy shall prevail with regard to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms and conditions governing the collection, use and disclosure of your information as set out herein.

1. The personal information we collect or process

When we use the term ‘personal information’, we are referring to information that identifies you or that can reasonably be linked to you. Personal information does not include anonymised information. We may collect or process the following categories of personal information depending on how you interact with our Services:

Contact details : including your name, billing address (required for tax compliance relating to digital products), telephone number and email address (essential for the delivery of your products).
Financial information : including payment card details, bank account details, transaction details, payment method (Stripe, PayPal, etc.), payment confirmation and other billing details.
Account and access information : including your username, password, preferences, settings and login credentials for the members’ area or training platform.
Digital transaction information : including digital products that you view, add to your basket, add to your wish list, purchase, download or cancel, as well as your download history.
Your communications with us : including any information you include in your messages, for example when you send a request for technical support to customer services.

Device and connection information : including information about your device, browser or network connection, your IP address (used, in particular, to identify the country of purchase for the purposes of applying VAT on digital services) and other unique identifiers.

Usage information : including information about your interaction with our digital products (for example, the completion rate of a video training course or the date of the last file download).

2. Sources of personal information

We may collect personal information from the following sources:

Directly from you : including when you create an account, purchase a digital product, download content, contact us or subscribe to our newsletter;

Automatically via the Services : including from your device when you access our websites, and through the use of cookies;

From our service providers : including Shopify or platforms hosting training courses/digital files that process your information on our behalf.

3. How we use your personal information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing, delivering and improving the Services : We use your information to fulfil our contract with you, including to process your payments, generate your secure download links, grant you access to your training areas, remember your preferences, send you account-related notifications and create a personalised experience.
Marketing and advertising : We use your information to send you promotional communications by email or text message (for example, to announce the release of a new digital pack) and to show you targeted online adverts.
Security and fraud prevention : We use your information to secure downloads, authenticate your account, detect fraudulent access or the illegal sharing of licences for our digital products, and protect the security of our services. You are responsible for keeping your account credentials confidential.
Communicating with you : To answer your technical queries (e.g. download issues, file formats, etc.) and maintain our business relationship.
Legal and tax reasons : To comply with applicable legislation, in particular to calculate the taxes applicable to digital products according to the purchaser’s country, or to respond to legal proceedings.

4. How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons:

To Shopify and our other service providers : (for example, payment processing solutions such as Stripe or PayPal, tools for sending marketing emails, and applications for the secure delivery of digital files).

With business and marketing partners : to send you personalised adverts.

For legal reasons or in connection with a business transaction : in the event of a merger, sale of assets or to comply with a legal obligation.

5. Relationship with Shopify

The Services are hosted by Shopify. The information you submit will be transmitted to and shared with Shopify in order to process your orders for digital products and ensure the shop runs smoothly. Shopify processes this data in accordance with its own Shopify Consumer Privacy Policy. You can exercise your rights in relation to Shopify via their Privacy Portal.

6. Third-party websites and links

Our training courses or digital products may occasionally contain links to third-party tools or websites. We do not control these sites and recommend that you consult their own privacy policies.

7. Children’s data

The Services are not intended for children. We do not knowingly collect any personal information relating to minors.

8. Security and retention of your information

Although we implement strict measures to protect access to your digital products and data, no transmission over the internet is completely secure.

Your data is retained for as long as necessary to ensure you have access to your downloads and digital purchases, to manage your account, and to comply with our legal or tax obligations.

9. Your rights and choices

Depending on where you live (in particular if you are in the European Union under the GDPR), you have rights regarding your personal information:

The right of access to and information about your data held by us.

Right to erasure (deletion of your data and your account).

Right to rectification of inaccurate information.

Right to data portability.

Managing marketing emails : You can unsubscribe at any time via the link at the bottom of our emails. However, you will continue to receive delivery emails for your purchased digital products.

To exercise these rights, you can contact us using the contact details provided below.

10. Complaints

If you believe that your data is not being processed in accordance with the law, you can contact us or lodge a complaint with the relevant data protection authority in your region (such as the CNIL in France).

11. International Transfers

Your personal information may be transferred and processed outside your country of residence (in particular to the United States or Canada via Shopify). We ensure that these transfers are governed by recognised safeguards (Standard Contractual Clauses).

12. Changes to this Privacy Policy

We may update this Policy at any time to reflect changes to our digital services or to regulations. The ‘Last updated’ date at the bottom of the page will be amended accordingly.